There is a counselor on call throughout the business day for students to walk in and have brief (15 minute) consultation sessions with a counselor. These sessions offer an opportunity for students to ask questions about counseling, ask questions about specific concerns, and to receive appropriate information and referrals about resources on and off campus. The counselor on call also fields phone consultations, and assists with crisis appointments as they emerge.
The purpose of CoC (Counselor on Call), is to increase access to services, while decreasing overall client caseload. This is accomplished by the brief session format, and offering succinct feedback and appropriate referrals. Counselor on Call service is a brief 15 minute consultation.
The Counselor on Call time is not therapy, either for students new to the Counseling Center or for students who are already clients. If the CoC (Counselor on Call) is with a client, everyone else will have to wait until the CoC is available. This may mean the person has to wait until the next CoC comes on duty; depending on the time of day, the student may need to return the following day.
If a student calls and identifies as being in crisis, the receptionist is to ask the regular crisis questions. The receptionist can schedule a crisis during the CoC time; that person would need to fill out emergency forms. If a student presents at the front desk and self-identifies as in crisis, that client must also complete emergency paperwork. This is true whether the person is a current client at the Counseling Center or not. If the CoC determines that a student is in crisis, they are to immediately contact the front desk and explain that they will be busy for longer than the usual 10-20 minutes. Students seeking services after that should be told there will be a wait, and given information about availability during the remainder of the day, or starting the next day.